M E M O R A N D U M
To: Honorable Members of the Town Council
From: Honorable Mayor Tim Meerbott
Date: July 15, 2020
Re: Authorizing the Town Manager to Develop a Contactless Plan for Customer Service Delivery and Technological System Advances in response to the Coronavirus Disease 2019 (COVID-19) Pandemic
REQUEST
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A RESOLUTION OF THE MAYOR AND TOWN COUNCIL OF THE TOWN OF CUTLER BAY, FLORIDA, AUTHORIZING THE TOWN MANAGER TO DEVELOP A CONTACTLESS PLAN FOR CUSTOMER SERVICE DELIVERY AND TECHNOLOGICAL SYSTEMS ADVANCEMENTS IN RESPONSE TO THE CORONAVIRUS DISEASE 2019 ("COVID-19") PANDEMIC; PROVIDING FOR AUTHORIZATION; AND PROVIDING FOR AN EFFECTIVE DATE.
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BACKGROUND AND ANALYSIS
As the global fight against the Coronavirus Disease 2019 ("COVID-19") pandemic continues and much of normal daily life remains on hold, municipalities are trying to navigate a rapidly evolving landscape. Beyond addressing safety concerns, the Town is trying to find ways to rebuild the human experiences that existed before COVID-19. We are investigating opportunities to shift towards contactless services and operations, allowing the core of our daily operations to resume while keeping our residents and staff safe. The Town needs to apply what we have learned in the age of COVID-19. Now is the time to investigate the option of contactless interactions between residents and Town staff to comply with COVID-19 safety measures and practice social distancing rules as we move into the "next normal."
It is important now more than ever before that we have a system in place for residents to conduct business with the Town from home and offsite, allowing them to continue practicing social distancing and COVID-19 safety measures.
Improving the customer experience is about everything from embracing technology to discovering innovative ways to do business like contactless payments, virtual Town Council Meetings and increased interaction with residents through various social media ...
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